Privacy Policy

Calls to our line

Everything on this website points to one phone number, (508) 446-9244. The site has no contact forms, no account sign-ups and no chat box, so the main way we receive information from you is when you call.

Calls to our line may be recorded for quality and training purposes. When you call, you may be asked for your name, the address of the property, a call-back number and a short description of the damage. That information is used to understand your situation, to send a licensed and insured restoration professional when one is available, and to follow up on the job.

If you do not want your call recorded, tell the person who answers at the start of the call and ask how else you can get help.

Information the website collects

Like most websites, the server that delivers these pages keeps ordinary technical records, such as your device type, browser, the pages you open and the date and time of the visit. These records help keep the site working and fast, and help us see which pages people find useful.

The site may use basic analytics or call-tracking tools to count visits and phone calls. These tools may set small files called cookies in your browser. You can block or delete cookies in your browser settings, and the site will still work.

Maps on this site are provided by Google Maps. When a map loads, Google may collect information under its own privacy policy.

How information is used and shared

Information you give on a call is used to arrange and carry out the work you ask for and to improve how the line answers calls. It may be shared with the restoration professionals who respond to your request, so that they can reach you and understand the job. It may also be shared where the law requires it.

We do not publish your name or address on this website. We do not collect payment card numbers through the website, because the site does not process payments.

Your choices and contact details

You can ask what information we hold about a call, ask us to correct it, or ask us to delete it where the law allows. The simplest way is to call (508) 446-9244 or email [email protected].

This site is intended for adults who own or manage property in and around Southbridge, Massachusetts. It is not directed at children. We may update this policy from time to time, and the version on this page is the current one. Business address: 479-511 E Main St, Southbridge, MA 01550.