Terms of Use

General information only

The pages on this website are written to help property owners in Southbridge, Massachusetts and the nearby towns of Sturbridge, Dudley, Charlton, Webster and Oxford understand water damage and mold. They are general information. They are not an inspection of your property, an engineering opinion, legal advice or insurance advice.

Every property is different. The scope, timing and price of any job depend on what a restoration professional finds on site. Read your insurance policy and ask your insurer about coverage, because we cannot tell you what a particular policy will pay.

Using the phone line

The only way to request service through this site is to call (508) 446-9244. The line is staffed around the clock. Calls to our line may be recorded for quality and training purposes.

A call does not create a contract by itself. Before work starts, the restoration professional who responds explains the scope of work and the price. Work begins only after you agree to it. Availability depends on conditions such as weather, road conditions and how many emergencies are open at once, so same-day response is offered when available and is never guaranteed.

Licensed and insured professionals

Work is carried out by licensed and insured restoration professionals who respond to calls from this line. Ask the professional who arrives for their company name and the details of their coverage before you agree to work. If you have a question about mold work or contractor registration in Massachusetts, ask the company which state requirements apply to the job.

Limits and changes

We try to keep every page accurate, but laws, utility rules and town procedures change. Check with the Southbridge building department or your own town before you rely on a permit or code statement from any website. The site and its content are provided as they are, without promises that they are complete or current.

We may change these terms and the content of the site at any time. Questions about these terms can be sent to [email protected].